Privacy Policy

This Privacy Policy explains how Techvest LLC, the operator of Connectable ("we", "us"), collects, uses and protects personal information when you communicate with us through WhatsApp, and when you use our website at connectablellc.com. We use the WhatsApp Business Platform (Cloud API), provided by Meta Platforms, Inc., to receive and reply to messages.

When you send a WhatsApp message to one of our business numbers, we receive and store:

• Your WhatsApp phone number (WhatsApp ID).
• Your WhatsApp profile name, as you have set it in WhatsApp.
• The content of the messages you send us (text, and a placeholder noting the type of any media such as an image or voice note).
• Message metadata: timestamps, message identifiers, and delivery status (sent, delivered, read or failed) of messages we send to you.

We do not collect payment information, precise location, contacts from your address book, or any information from your device beyond what WhatsApp delivers to us with your message.

• To read and respond to the messages you send us and provide customer support.
• To keep a record of our conversation so we can follow up on your requests.
• To confirm that our replies were delivered and to troubleshoot delivery problems.
• To protect our service against abuse and to comply with legal obligations.

We only send you messages in reply to messages you have sent us, or where you have otherwise agreed to be contacted. We do not use your information for automated decision-making, and we do not sell your personal information.

We share personal information only with:

• Meta Platforms, Inc. (WhatsApp), which transmits messages between you and us. Meta's handling of your data is described in the WhatsApp Privacy Policy.
• Our hosting provider, which stores our application and database on our behalf under confidentiality and security obligations.
• Authorities, where we are required to by law or to protect the rights, property or safety of our users or others.

We keep conversation records for as long as needed to support you and for our legitimate business records, and then delete them. You can ask us to delete your data at any time (see below).

Messages are transmitted over encrypted connections (HTTPS). Access to our inbox is restricted to authorized staff with a password-protected account. Incoming data from WhatsApp is verified with a cryptographic signature before it is accepted. No method of transmission or storage is completely secure, but we take reasonable measures to protect your information.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict its use. You can stop receiving messages from us at any time by replying STOP or by blocking our number in WhatsApp.

To request deletion of your data:

1. Send a WhatsApp message to our business number saying "Delete my data", or email admin@connectablellc.com with the subject "Data deletion request" and the WhatsApp phone number you used.
2. We will delete your conversation history, phone number and profile name from our systems within 30 days and confirm once it is done.

Our service is not directed to children under 13 (or the minimum age required in your country), and we do not knowingly collect their personal information.

We may update this policy from time to time. The updated version will be posted on this page with a new effective date.

Questions about this policy or your data? Contact Techvest LLC at admin@connectablellc.com.